The iLIVEcommunity.com team has been secret shopping for “The Best Customer Service Ever,” and we found it. Here’s the story.
A gentleman ordered prescription sunglasses with custom frames from a local eyewear store. When the frames arrived, the “O” on the side, which stands for the brand, Oakley, was not green as he had specified when placing the order. Unfortunately, the eyewear store could do nothing about it. The sales representative contacted corporate and got caught up in red tape.
The customer decided to contact Oakley corporate. He emailed back and forth with a friendly customer service representative. While the email correspondence did prove positive, the Oakley representative asked for the customer’s patience. He was trying to get the situation handled. Continue reading